Seven Tips for a successful implementation of IP telephony

Seven Tips for a successful implementation of IP telephony Often when an organization believes that a new system of IP telephony - The process tends to hardware and software. However, a company, the infrastructure is not just about hardware and software, but also of people. The success of the transition to IP - telephony not only on technology. It requires a combination of people, processes and services - work together. Design, communication, teamwork, and understanding your users' needs are as important as technical know-how. With this goal in mind, I have the following seven tips for an application for IP telephony. These practices, from my experience and the commitment of customers to help them succeed in your organization. If an IP telephony implementation involves 20 Phone 2000 or telephones, the careful and comprehensive planning, communication, teamwork and success. Building a cross-functional team HIT - the main factor for the implementation of an effective implementation of IP telephony is to build a cross-functional High Impact team that not only the technical know-how, but users in all areas of impact on the organization of implementation. Key members of the executive team a sponsor, a project team lead, technology and security experts, finance, the central control and management of the project. This team should be well represented by the deployment of a clear definition of objectives and overall objectives of the project, and identify the tasks necessary to achieve those goals. Get your users on board - the resistance to change is normal and should always be expected. Managing user expectations is important from the outset. An important way to achieve this is to remove the mystery and uncertainty among the stakeholders through education, open and frequent communication. Team to participate - it is important that the participation and cooperation of all members of the team from the outset. The team must work together to design the project results, ability to resolve the address to define, hardware, software and security requirements, assign third party implementation services, that the critical path of the project and milestones, and outline the strategy implementation. User Requirements Drive Design requirements - you must understand and be able to user-preferred services, products, solutions and capabilities. Use a survey instrument to identify the features of the phone, validating key requirements and key features needed for your business. You can also use the survey as an opportunity to interact with the new IP telephony system and to determine the priority of tasks that should be activated first. The implementation rule 80/20 - A recipe for success for successful implementation is 80 percent preparation and 20 percent of 'plant. When it comes to actual implementation, the success of your IP telephony implementation depends on several considerations, which in 10 steps. If you focus on first, the implementation will be much easier. Step 1 To facilitate the implementation of the planning phase 2 Hold the meeting planning to implement Step 3 Define the monitoring and control of step 4 Structure Development Status Report Step 5 Start preparing the site 6. Install and configure the behavior of step 7. Manage testing and acceptance Step 8. Provide knowledge handoffs step 9. Make sure that the customer acceptance step 10. Post-Cutover complete the project support - a successful handoffs requires a plan of thought. Make sure that the staff instructions are to make the necessary changes quickly and efficiently. Some users like you forget the call and help desk so that business processes are not slowed down since a user can not check voice mail. Follow-up with training at a later date and do not forget the poll. Use your new IP telephony investment - the real power of IP telephony is the ability to integrate powerful new applications easily. Since the new applications available for your chosen system must be able to add these features, so that your company can reap the benefits of the introduction of a new IP - the application of communication . At this point you may need to abstract HIT team and do everything again.